BACKGROUND
Recent
report forecasts that the total market
size for Business Process Outsourcing
(BPO) in Asia/Pacific excluding Japan
will achieve a compound annual growth
rate of 18.7% from 2005 to 2009 and
generate more than US$12 billion
in revenue by 2009.
Keeping in step with the significant
growth of the BPO industry, the ASP/IDC
Alliance Chapter (AAC), a Chapter of
Singapore infocomm Technology Federation
(SiTF), will be officially re-branded
as the SiTF-Best Sourcing Chapter (SiTF-BSC).
The re-branding of AAC to BSC will
better represent the Business Process
Management (BPM) sector as well as
business organizations. Various strategies
will be employed to attract large BPO
organizations into Singapore as well
as benefit local enterprise with emerging
opportunities.
- Singapore
is seen as offering value-add
BPO activities due to the
higher level of skills available
as well as good English language
capabilities.
- IDC
Asia-Pacific’s
research manager for BPO services
research, Conrad
Chang, cites the example of Singapore, where
the BPO market is forecast to be
worth US$495 million by the end of this year
(The
Business Time, 20 November 2006)
Building
a strong ECO System (part of IDA – Trusted
Services):
| Outsourcing |
Datacentre |
- BPO
- ITO
- Shared IT
Services |
- Regional Data Centre
(Company wants to set up Data Centre
in Singapore)
- Managed Services
- Set up of NOC (Network Operation
Centre)
|
The
key domain areas of the SiTF-BSC
include:
- Internet
Data Centre (IDC)
- Value
Added Service Providers (VASP)
- Infocomm
Services Vendors (iSV)
- Business
Process Management (BPM)
- IT
Sourcing
- Standards & Guidelines
for the Outsourcing Industry
- Business
Continuity/Disaster Recovery
The
four Milestones of the SiTF-BSC:
1)
Activities for more participation
and knowledge
sharing:
- To
invite and conduct programme that
educate the local enterprise
especially
the SME on the benefits of the
BPO.
- To
create a national award to recognise
local Industry players
who have achieved a notable bench
mark in the BPO industry.
- Define
appropriate minimum service levels
that all members must
meet.
2)
Case Studies:
- To
platform studies that are conducted
in the BPO market to be make available
to members and to keep them updated
in the Industries latest trends.
- BSC
members to be given opportunities
to showcase their solutions to the
SME market through collaboration with other associations.
- To
help improve the branding and awareness
of the
BPO industry as well as members’ own
marketing and branding.
3)
To seek business opportunities for
members:
-
To cohesively seek more business
opportunities for the members.
- To
identify new markets and opportunities
through actively engaging various
Industry delegations of the ASEAN thus making these available to our
members.
- Speak
with one voice with regards to how
government policies
can help develop the BPM industry
in Singapore.
4)
Membership type of activities to
form a stronger Chapter:
- Organise
various networking sessions, seminars
and participate in IDA
initiated forums where our
Chapter activities
and out reach can be further
propagated.
- Engagement
of one-on-one sessions for new members
to get acquainted
with the Chapter and also serve
as a session for the new members
requirements to be understood
by the Chapter’s members.
- A
members’ get-together to provide
opportunity for BSC members to interact informally, hence expanding members’ web
of contacts and build relationship.
Join
us and be part of the SiTF-BSC!
All
applicants must be SiTF members.
Non-SiTF members can apply for SiTF
membership
together with Chapter membership and
admission to the BSC is contingent
on the approval of SiTF membership. For further information, please contact
the Singapore infocomm Technology Federation
Secretariat.
The
SiTF BSC Chapter
C/o SiTF Secretariat
55/55A Neil Road
Singapore 088892
Tel: 6325 9700
Fax: 6325 4993
Email: info@sitf.org.sg
Web: http://www.sitf.org.sg |
